Skip to content

Pre-Order Policy & FAQ

WHEN WILL MY ORDER SHIP?

All orders containing Pre-Order products will be held until the release/arrival of all items in that order.

CAN YOU SEND SOME OF WHAT I ORDERED EARLY?

Should you wish to split your order into multiple shipments, it may require the purchase of additional shipping. Shipping will be calculated as if the items were ordered and shipped individually.

PRE-ORDER CANCELLATION POLICY

Cancellation of Pre-Orders can be made at any time, but may be subject to a 10% cancellation fee if production has already started. Please send any inquiries to: support@fireandsteel.ca

PRE-ORDER PRICE GUARANTEE

If we lower the price of a Pre-Order product before its release date you will be refunded the difference back to your original payment method. If we raise the price of a Pre-Order product, the cost to you will not change.

HAS THIS RELEASED/ARRIVED YET?

A Product has been released once the "Pre-Order" button changes to "Add to Cart" on the product page. Release dates are subject to change due to errors or delays in regards to manufacturing, distribution and/or other unforeseen circumstances.