1) I HAVE A SHIPPING, PICK-UP OR PREORDER RELATED QUESTION.
2) DO YOU OFFER VOLUME DISCOUNTS?
No, but we do occasionally put items on sale. Please check back on our page throughout the year. We also offer a rewards program for returning customers, which will grant discounts for future orders. In addition, if you are a retailer that is looking to stock our products in your shop, please consider contacting us about wholesaling
3) CAN YOU MAKE A CUSTOM REQUEST?
If you don't see something you want on our page, we may be able to do a custom order for you. Please contact us at: firstname.lastname@example.org to inquire for a quote.
4) WHAT ARE YOU GUYS DOING ABOUT COVID-19?
We've modified our working hours and showroom hours in response to COVID-19. We respect social distancing within the shop, offer hand sanitizer and a hand washing station. We also encourage the use of face masks.
When our staff handle products and orders, strict health and safety guidelines are followed.
5) WHAT DOES A FIRST EDITION SWORD MEAN?
Our swords often go through many iterations to improve their accurate representation compared to what they look like in their respective video games, anime, movies, etc. A 1st edition sword means it's the first generation version that was produced. When a 2nd edition comes out, the 1st edition will often go on sale.
6) HOW DO I FIGURE OUT MY HOODIE SIZE?
Please consult the diagram and chart below. What you'll need is a measuring tape that measures in metric centimeters (cm).
So what if your measurements are mixed? For example if you are M for chest, S for length, M for shoulder and XS for sleeve, then just choose the largest measurement (for this example, choose an M size hoodie).
7) ANYTHING NOT ANSWERED ON OUR PAGES?
Please contact us at email@example.com or call us during our regular customer service hours.